Frequently asked charging questions
How much does it cost to charge at an EV Range station?
Pricing is set by our operators and is typically based on kilowatt hours (the amount of energy in kWh) dispensed to your vehicle or priced per minute. Rates will vary from site to site and charger to charger, generally due the local utility cost. Pricing is provided at the station and/or through the web app evrange.com/start
Additionally, some sites may implement an overstay fee. An overstay fee is a fee used to encourage drivers to move their vehicle after charging has complete, to free the charger for others to use. When overstay fees are implemented, operators typically provide a grace period to give sufficient time for drivers to return to their vehicle after charging completion, without incurring fees. After the grace period elapses, drivers will be billed at a predefined per minute overstay rate.
Do I need to be a member or possess an RFID card to use public EV Range stations?
No. Our aim is to make charging your electric vehicle as seamless as possible, so we don't require a separate RFID card and you do not have to sign up for a monthly membership to access our charging stations. You don't even need to download an app! Simply visit pay.evrange.com and enter the charger ID, or at stations with credit card readers (such as DC fast chargers), you can pay by credit card at the station.
Why won’t the charger start?
The best way to start a charger is via pay.evrange.com, as the web app provides step-by-step instructions to ensure a successful charging session, it also provides you with the ability to view your charging session status remotely. However, if you continue to have issues, these tips may help...
Ensure the charger connector is fully inserted in the charging port of your vehicle, you should hear a 'click' when the connector is fully connected.
If you cannot reach pay.evrange.com due to an outage or poor network signal strength on your mobile device, please call 833-EV-RANGE and a support specialist will assist.
With some DC fast chargers, there is a known issue with some older EV models where the weight of the cable pulls on the connector preventing charger from starting. You may need to lightly pull up on the connector for the first 20 seconds of the charger starting to get your session underway.
If you continue to experience problems please contact support at 833-EVRANGE or support@evrange.com.
What is the authorization charge?
At pay for charging locations, before we initiate the charging session a temporary authorization hold will be placed on your credit card. This ensures the card is available for payment and secures payment for the charging session can be made. The authorization hold amount is usually released immediately after your completed charging session, but may take 1-3 days. If this charge is not released after 3 days or you have additional questions, please contact our support team: support@evrange.com or by phone: 833-EV-RANGE
I have a question about my receipt/bill
Please contact EV Range Network Support with any refund requests or questions about billing. Our customer support team can be reached by email: support@evrange.com or by phone: 833-EV-RANGE
Report a charger problem
For urgent issues and immediate assistance please contact our support center by dialing: 833-EV-RANGE
All other station issues, questions or concerns can be emailed to our customer support team: support@evrange.com
Why is my car charging slower than normal?
Charging rates are a complex issues with numerous factors. Below is a list of variables that can affect the charging speed/power of a charging session:
You may have limited the charging power in the vehicle settings
For DC fast chargers (DCFC) the state of charge (SoC) of your vehicle battery has a large part to play. Most manufacturers allow the highest charging rates at low % and quickly reduce power at around 80%. We recommend only charging to 80% at DC fast chargers. Some EV Range chargers may only allow charging up to 80%.
The outdoor temperature or temperature of your battery pack can affect charging, too cold or too hot will reduce charger power.
Your electric vehicle battery management system is limiting charge due to condition, cell balancing or other preventative measures.
The local electric utility has requested a period of reduced power, often during periods of high grid use (such as during hot days at peak air conditioner use), this is to help them mitigate potential outages in the region. We do our best to provide messaging to drivers during these periods.
At sites with multiple chargers, we may implement load management solutions. Load management allows us to provide more stations than there is the electrical capacity for, meaning that the first vehicles may get full power, but once more vehicles start to charge and we get closer to the electrical limit we will begin to throttle power across the group, or limit power to the last vehicle plugged in. Another reason for load management can be to limit utility demand charge costs, this ensures we can keep our costs to customers like you down.
How quickly will my car charge?
Most vehicles have different battery and charging systems meaning charging may be limited to the technology of your vehicle.
For Level 2 (AC) charging: your vehicle's charge rate may be limited to the onboard AC-to-DC charging system on your vehicle, most full battery electric vehicles (BEVs) allow 7kW, though most more modern BEVs may accept 11kW+.
For Fast Chargers (DC): charging rates are limited by the battery management system, due to battery technology, older electric vehicles were limited to 50kW, while modern vehicles are capable of 100-150kW+
Check with your vehicle manufacturer-provided specifications to see what charging rates your vehicle allows. Charging stations will charge up to the limit of your vehicle's ability OR the maximum charger power.
What is the difference between charging station types?
Most vehicles have different battery and charging systems meaning charging may be limited to the technology of your vehicle.
For Level 2 (AC) charging: the charge rate may be limited to the onboard AC-to-DC charging system on your vehicle, most full battery electric vehicles (BEVs) allow 7kW, though most more modern BEVs may accept 11kW+.
Level 2 chargers use a J1772 connector.
For Fast Chargers (DC): charging rates are limited by the battery management system, due to battery technology, older electric vehicles were limited to 50kW, while modern vehicles are capable of 100-150kW+.
There are 3 types of DC fast charging connectors:
CCS Combo (most common for non-Teslas)
CHAdeMO (Older Nissan, Kia, Hyundai - Note: newer models have moved to CCS standard)
Tesla Connector.
Can I charge a Tesla at EV Range chargers?
Yes, but....
Level 2 - you will need to use the J1772 adapter that should have been provided with your Tesla at level 2 stations.
DCFC - Tesla CHAdeMO adapters were previously available for use with DC Fast Chargers with a CHAdeMO connector. Unfortunately, this was removed from their store in 2021. However, a CCS adapter is expected very soon
What are & what is the difference between kilowatts (kW) and kilowatt-hours (kWh) at a charging station?
Kilowatts (kW) is the instantaneous amount of power or rate of power at a given point in time. At a charging station, the designated kW is the maximum power rate a station can provide to a vehicle but may be limited due to a number of factors as described in the answers above. During a charge session, the kW is the live power rate being delivered to your vehicle.
Kilowatt-hours is the amount of electricity or energy dispensed. If a charger provided a charge at a constant rate of 50kW for 1 hour, your vehicle will be charged with 50kWh of energy.
Another way to consider this is by imagining filling an empty swimming pool with a hose. Where kilowatts (kW) is the flow rate (amount of water) coming from the hose, while kilowatt-hours (kWh) is the amount of water by volume in the swimming pool.
Why did my vehicle stop charging prematurely?
Level 2 chargers:
Level 2 chargers usually charge at a fairly consistent rate until completion, however, some vehicles may stop and start charging to conduct health checks, cell balancing, safety, or other activities. EV Range level 2 chargers allow for periods of short-term pauses, but if a vehicle pauses a charging session for too long, your session may be ended prematurely. If this happens frequently, please contact EV Range at support@evrange.com
Another potential reason is that a charging schedule may have been set on your vehicle, with a set to charge to X% limit or only certain hours allowed to your vehicle to charge. Please refer to your vehicle app or manual to verify and for further information on charging schedules.
DC Fast Chargers:
Due to the high power nature of DC fast chargers, there are many additional safety checks and communications between the vehicle and charger. Although it is not common, your charging session may have ended prematurely due to safety function from the vehicle or charger. Please try restarting the charge, if you continue to experience issues please contact EV Range if you continue to have charging issues at support@evrange.com