Please ensure the charger connector is fully inserted in the charging port of your vehicle, ensuring that the connector is locking lever is engaged, you should hear a 'click' when the connector is fully connected. Then please reattempt the charging session.
If you continue to experience problems please contact support at 833-EVRANGE or email@example.com.
Please contact EV Range Network Support with any refund requests or questions about billing. Our customer support team can be reached by email: firstname.lastname@example.org or by phone: (833) EV-RANGE
For urgent issues and immediate assistance please contact our support center by dialing: (833)-EV-RANGE
All other station issues, questions or concerns can be emailed to our customer support team: email@example.com
No. Our goal is to make charging your electric vehicle as seamless as possible, so we don't require a separate RFID card and you do not have to sign up for a monthly membership to access our charging stations.
Simply pay by credit card at the station (where available) or activate and pay for your charging session at pay.evrange.com
Pricing is based on actual kilowatt hours (kWh) dispensed to your vehicle. Rates will vary from site to site and charger to charger, generally due to charger power level and local utility costs.
Additionally, some sites may implement an overstay fee. An overstay fee is a fee used to encourage drivers to move their vehicle after charging has complete, to free the charger for others to use. When overstay fees are implemented, we typically provide a grace period, to give sufficient time for driver to return to their vehicle after charging completion, without incurring fees. After the grace period elapses, drivers will be billed at a per minute overstay rate.
A temporary authorization hold will be placed on your card to start the transaction. The actual billed amount from your charging session will appear on your account once the transaction is processed. If charging does not start successfully, the temporary authorization hold will be automatically released.